About Shopinn

Who We Are

Shopinn is an online marketplace based in Nairobi, Kenya, operated by Shopinn Ltd. We bring together a wide range of trusted local stores in one place, so shoppers across Kenya can discover products, compare options, and order with confidence — all from a single account.

Our Business Model

Shopinn is a multi-vendor marketplace. Products are sold by independent stores ("sellers") that register and list their catalog on our platform. Shopinn provides the storefront, secure checkout, and the logistics network that gets your order to your door.

• Sellers are responsible for the products they list and their accuracy.
• Shopinn vets sellers during onboarding and handles order processing, payments, and delivery.
• Where a product is fulfilled by Shopinn logistics, our agents and riders pick up, consolidate, and deliver your order.

What You Can Do on Shopinn

• Shop from many local stores across categories, in one cart and one checkout.
• Pay securely using M-Pesa, Visa, and Mastercard.
• Track your orders and get them delivered nationwide or collect them from a pickup station.
• Return eligible items in line with our Returns & Refunds policy.

Our Commitment

We are committed to a safe, transparent shopping experience: clear pricing, secure payments, honest product information from our sellers, and responsive customer support. If anything goes wrong with an order, our support team is here to help make it right.

Useful Links

• Shipping & Delivery
• Returns & Refunds
• Terms & Conditions
• Privacy Policy
• Contact Us

Business Information